Surveys carried out by the Instituto Mexicano de Seguro Social (IMSS) in recent years show that around 80 percent of those covered in the national health-care program are satisfied with the service and treatment they receive.
One out of every five users, however, is unhappy with various aspects of the service.
The annual surveys have been carried out each year since 2007 in the months of June and November. Nationally, around 40,000 patients are interviewed – ten percent of them from the state of Jalisco.
The three chief complaints in Jalisco are:
- Delays in obtaining medical appointments.
- Shortage of medicines prescribed by doctors.
- Rudeness and indifferent treatment from IMSS personnel.